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Order Administrator

Samsung Electronics

Purpose of the role

Why is the role needed? 

We are now looking to strengthen up our team with a new colleague who enjoys teamwork and a good laugh with a bunch of funny people (because that´s what we are!). We are working in a fast-moving company with securing our existing and incoming orders, we have regular contact with direct buying customers and securing the forecast short-term. In this position you will work closely in collaboration with Supply Chain Management, Logistics, Sales and our customers. 

 

Job scope and key deliverables

The most significant responsibilities which have a clear end result or output, between 5-7 key responsibilities. What will this person be responsible for owning & driving forward

  • Handling both short time forecast, orders, and price information to our customers. You will monitor our supply situation together with Supply Chain Management to secure alignment between forecast and orders in SAP and our GSCM (Global Supply Chain Management system).
  • Release extended warranties and licenses
  • Weekly forecast updates
  • Building long-term relation with our team as well as our customers.
  • Act professional and representative 
  • Provide accurate and timely information to customers 
  • Service minded 
  • Active drive improvement of order process with customers

Role Tasks
You will be the key link for our customers, connecting the dots between delivery and sales to secure a smooth information flow and keep our customers satisfied. Meaning securing a professional flow of information between all parties. As a spider in our team web, you will have close cooperation with both customers and internal operations.

What makes this role interesting for a candidate?
We are a small team that are now looking for a new colleague who can spread some joy in our day-to-day work and be able to deliver in a fast-moving industry.  As an order admin you will be responsible for a broad variety of administrative and business support related tasks. These tasks are similar each day of the week but one day is not the other one alike, we are looking for someone who is structured, efficient and have an eye for details.

In order to enjoy working with us you must be a person who appreciates tempo, change and to take own initiatives. Not be afraid to ask questions when you don’t understand and have good social and communication skills. Enjoy customer service and making the customer feel as valued as they are.

 

Main competence

  • Supporting and Co-operating – Supports others and shows respect and positive regard for them in social situations. Puts people first, working effectively with individuals and teams, clients and staff. Behaves consistently with clear personal values that complement those of the organization.
  • Analyzing and Interpreting – Shows evidence of clear analytical thinking. Gets to the heart of complex problems and issues. Applies own expertise effectively. Quickly learns new technology. Communicates well in writing.
  • Organizing and Executing – Plans and works in a systematic and organized way. Follows directions and procedures. Focuses on customer satisfaction and delivers a quality service or product to the agreed standards.

 

Most relevant qualifications, education and training

  • Excellent written and verbal communication skills (English)
  • We need you to have good knowledge in Office package, mainly Excel (high level), especially with Pivot and Vlookup since it is helpful in our tasks. 
  • Strong knowledge of Enterprise Portal experience, if you have experience from Order/Logistics/Customs and preferably from SAP or any other ERP system that is also highly preferred.
  • Process skills, thinks and works with a strong process approach. 

 Detta är ett konsultuppdrag med start omgående. För frågor angående rollen vänligen kontakta Evelina Munkby, evelina@insightcompetence.se

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